Refund policy

Return & Refund Polic

At PureAura Fragrance, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

1. Returns

We accept returns under the following conditions:

  • Timeframe: Items must be returned within 14 days of delivery.

  • Condition: Products must be unopened, unused, and in their original packaging.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

We cannot accept returns on:

  • Used or opened perfumes.

  • Sale or promotional items (unless defective).

  • Items returned without authorization.

2. Refunds

Once we receive your return, we’ll inspect the item and notify you of the status.

  • If approved, a refund will be issued to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Email Address].

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or refund at no extra cost.

5. Return Process

  1. Email us at Inquiry@pureaurafragrance.com with your order number and reason for return.

  2. We'll provide return instructions and a return address.

  3. Ship the item using a trackable shipping method.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:
📧 Email: Inquiry@pureaurafragrance.com
📞 Phone: 0321406990
🌐 Website: www.pureaurafragrance.com